How to Prepare for a Teleconsultation

A stable connection is essential for a teleconsultation without interruptions.

• Test your internet speed on a site such as speedtest.net
• Close other applications that may use up bandwidth
• Use a wired connection instead of Wi-Fi if you can
• Restart your router before the appointment to clear its cache

The ideal setting for a teleconsultation is:

• Well lit: Natural light, or artificial light positioned well
• Quiet: No background noise (TV, radio, and so on)
• Private: Somewhere you will not be interrupted
• Comfortable: A chair or sofa with good support
• With a plain background: Avoid very colourful or busy backgrounds

Organise your documents before the appointment:

• Gather all your recent medical reports
• Sort them by date (most recent first)
• Scan the documents if you can, for easy access
• Put together a list of your current medicines
• Keep recent lab results within reach

Note every question and concern before the appointment:

• About the diagnosis: What it means, treatment options, outlook
• About your current treatment: Side effects, how to manage them, expected duration
• About nutrition: Foods to avoid, supplements, recommended diet
• About exercise: Whether you can exercise, and which kinds are recommended
• About emotional support: Strategies for managing anxiety and stress
• About follow-up: How often you will be seen, and the follow-up plan
• About quality of life: Sleep, energy, everyday activities

Test your equipment before the appointment:

• Open the video-call app you will be using
• Check that the camera is working properly
• Test the microphone in a few different apps
• Adjust the camera angle so your face is clearly framed
• Check that there is enough light in the room
• Test the audio by recording a short video

Get your space ready for the appointment:

• Sit 60-90cm away from the camera
• Place your device on a stable surface
• Avoid backlighting (a window behind you)
• Use headphones for better audio quality
• Turn off notifications for the duration of the appointment
• Close your other browser tabs

Arrive early so there is time to sort out technical issues:

• Join the platform 5-10 minutes before your appointment time
• Resolve any technical issues before the appointment starts
• Use the time to settle in and gather your thoughts
• Check that you received the access link by email
• Keep water nearby to keep your voice clear